Guest Services Host at Old World Wisconsin - LTE
IntroductionThe Wisconsin Historical Society , considered one of the nation's finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organizationThe Wisconsin Historical Society, founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nationAs both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing storiesAt its core, the Society believes that increasing the public's knowledge of history has profound societal, cultural, and economic benefitThe Society's values are to Embrace a Spirit of Service, Engage our Expertise, Spark Enthusiasm, Cultivate Inclusion, Exceed Expectations, and Think Big and Grow with PurposeIts collections, historic sites and museums, historic preservation office and extensive educational programs are focused on enriching and transforming lives through unparalleled access to history.Click HERE for more information about working at the Wisconsin Historical Society.Position SummaryOld World Wisconsin is a 600-acre outdoor living history museum located in Eagle, WisconsinGuests explore homes, farms, and businesses that come from across Wisconsin, exploring stories of place and perseverance from the 1840s to the 1930sWith a focus on hands exploration and immersive spaces, OWW is a celebrated destination for families and friends making new memories, sharing stories, and connecting to Wisconsin's past as they get inspired for their own futuresStaff work in historic indoor and outdoor spaces in the beauty of the Kettle Moraine State Forest to bring history to life for tens of thousands of guests each summer.The individual in this position is responsible for welcoming guests to Old World Wisconsin, facilitating ticket sales, conveying the daily Old World Wisconsin experience, selling museum memberships, and conducting retail transactions.This position provides welcoming, high quality customer service in alignment with the Mission of the Wisconsin Historical Society and the Vision of Old World WisconsinThis employee must work well in a fast paced environment, have experience with point of sales systems, and have a passion for creative, guest-focused service.Duties:
Customer Service Maintain a positive, welcoming attitude at all timesGreet and welcome museum guests; provide prompt assistance and anticipate needsProvide clear information relating to the museum experience (including site logistics and suggestions for what to see and do)Become well-versed in museum mission and philosophyBecome familiar with retail merchandise, including seasonal offeringsThink on your feet to ensure positive and useful guest interactions that make the start and end of every OWW visit the best it can beDirect guests, in person or via phone, to the appropriate person/party as neededMaintain personal appearance according to museum standards and wear museum approved uniformsPoint of Sale Service Understand and perform all Tier 1 point of sale responsibilities; Tier 1 duties include:
Opening money count and drawer opening activitiesPerform basic sales functions (sales, non-validated returns, current ticket voids, holds of admission and retail items)May assist in performing some advanced sales functions (releasing orders)Print item labelsClosing money count (includes counting and reconciling)Fully understand all Wisconsin Historical Society membership levels and benefits to facilitate membership salesEnsure guests are properly charged, appropriately ticketed, and are confident in their next steps before leaving admission areaKeep all ticketing materials organized and stockedClean and maintain retail displaysAssist in receiving of new merchandise orders and annual inventorySchedule:
Two to five days a week between the hours of 9:
15 am - 5:
30 p.mWeekend hours required.Salary InformationPay is $15.00 per hour with a weekend differential of 80 cents per hourThis classification is in schedule and class 18-00.Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.Job DetailsA criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.This is a Limited Term Employment (LTE) position and limited to 1,039 hoursThis position will be part time and average 20 hours per week.Wisconsin residency is required for Limited Term Employment positions.Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.WHS does not sponsor work visasAny appointment made will be contingent on the applicant being able to prove valid status to work in the United States.QualificationsExcellent customer serviceExcellent communication skills, with groups and one-on-oneAbility to work with diverse audiences and team members to realize exceptional serviceHigh level of organization and attentive to schedules and deadlinesAbility to record and manage information using computer technologyAbility to work independently with minimal supervisionAbility to problem solve and handle multiple tasks in a fast-paced environmentAbility to work in a semi-outdoor setting and varying weather conditionsAbility to move with groups out on site, as needed, distances of .25 milesWork Environment:
Work is performed in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insectsWork involves daily contact with the public, and may involve dealing with difficult people, large groups of people, and facilitating experiences for a diverse array of guestsDays and hours may vary to accommodate specific programs and eventsHow To ApplyApply online! To apply, click Apply for Job to start the application processThen, you will access your existing account or to create a new account if you don't have an accountOnce you are logged in, click Apply for Job. Follow the steps outlined in the application process and submit your application.Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the jobFor instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.Questions can be directed to email protected g or (608) 264-6670Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.Deadline to ApplyApplications will be accepted until the position is filled. Recommended Skills Communication Customer Service Merchandising Passionate Problem Solving Retailing Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w3dg5zt7sndqng0xd', 'ExternalApply-j3w3dg5zt7sndqng0xd'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Maintain a positive, welcoming attitude at all timesGreet and welcome museum guests; provide prompt assistance and anticipate needsProvide clear information relating to the museum experience (including site logistics and suggestions for what to see and do)Become well-versed in museum mission and philosophyBecome familiar with retail merchandise, including seasonal offeringsThink on your feet to ensure positive and useful guest interactions that make the start and end of every OWW visit the best it can beDirect guests, in person or via phone, to the appropriate person/party as neededMaintain personal appearance according to museum standards and wear museum approved uniformsPoint of Sale Service Understand and perform all Tier 1 point of sale responsibilities; Tier 1 duties include:
Opening money count and drawer opening activitiesPerform basic sales functions (sales, non-validated returns, current ticket voids, holds of admission and retail items)May assist in performing some advanced sales functions (releasing orders)Print item labelsClosing money count (includes counting and reconciling)Fully understand all Wisconsin Historical Society membership levels and benefits to facilitate membership salesEnsure guests are properly charged, appropriately ticketed, and are confident in their next steps before leaving admission areaKeep all ticketing materials organized and stockedClean and maintain retail displaysAssist in receiving of new merchandise orders and annual inventorySchedule:
Two to five days a week between the hours of 9:
15 am - 5:
30 p.mWeekend hours required.Salary InformationPay is $15.00 per hour with a weekend differential of 80 cents per hourThis classification is in schedule and class 18-00.Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.Job DetailsA criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.This is a Limited Term Employment (LTE) position and limited to 1,039 hoursThis position will be part time and average 20 hours per week.Wisconsin residency is required for Limited Term Employment positions.Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.WHS does not sponsor work visasAny appointment made will be contingent on the applicant being able to prove valid status to work in the United States.QualificationsExcellent customer serviceExcellent communication skills, with groups and one-on-oneAbility to work with diverse audiences and team members to realize exceptional serviceHigh level of organization and attentive to schedules and deadlinesAbility to record and manage information using computer technologyAbility to work independently with minimal supervisionAbility to problem solve and handle multiple tasks in a fast-paced environmentAbility to work in a semi-outdoor setting and varying weather conditionsAbility to move with groups out on site, as needed, distances of .25 milesWork Environment:
Work is performed in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insectsWork involves daily contact with the public, and may involve dealing with difficult people, large groups of people, and facilitating experiences for a diverse array of guestsDays and hours may vary to accommodate specific programs and eventsHow To ApplyApply online! To apply, click Apply for Job to start the application processThen, you will access your existing account or to create a new account if you don't have an accountOnce you are logged in, click Apply for Job. Follow the steps outlined in the application process and submit your application.Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the jobFor instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.Questions can be directed to email protected g or (608) 264-6670Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.Deadline to ApplyApplications will be accepted until the position is filled. Recommended Skills Communication Customer Service Merchandising Passionate Problem Solving Retailing Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w3dg5zt7sndqng0xd', 'ExternalApply-j3w3dg5zt7sndqng0xd'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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