Customer Service Representative
Metal-Era, Inc.
Metal-Era, Inc.
Waukesha, WI Waukesha, WI Full-time Full-time $40,000 - $55,000 a year $40,000 - $55,000 a year Customer Service Representative Metal-Era holds the broadest portfolio of tested roofing and perimeter securement solutions on the market.
We design and manufacture building envelope components that keep our neighbors, friends, and family safe at work and in the community.
We are looking for talented individuals to join our stellar Customer Service team! Our Customer Service Reps (CSR) are a vital part of our MTL Customer Service Team, which provides exceptional customer service, living out our SPEQ promise (Speed, Protection, Expertise and Quality) to our inbound customer, vendor, partner, and contractor clients.
Company culture is important, and we know it! We strive to make work as relaxed, fun, and rewarding as possible - all while providing the best for our customers.
Summary Customer Service Rep's manage all orders to assure an exceptional customer experience.
This critical role oversees the customer ordering process; where our CSR's review and enter orders, communicate with the customer regarding timelines, resolve service issues, and partner with various MTL departments (Engineering, Production, Sales, Service, Accounting, IT, Scheduling and Shipping) in the best interest of strengthening customer relationships with MTL.
They are also assigned to manage specific Customer Accounts with responsibilities including, but not limited to:
completing print approvals, obtaining approvals and purchase orders, processing orders, pricing, product knowledge, and warranties.
Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
Candidates must be able to satisfactorily perform each essential duty listed, with or without reasonable accommodation.
Customer Service Deliver an exceptional level of customer service in every interaction to both our internal and external customers.
Establish and maintain positive business relationships with our customers to ensure the highest level of customer satisfaction and customer retention.
Be responsive and professional in answering incoming Customer telephone calls and/or messages.
Effectively and professionally address and productively resolve customer inquiries, problems, concerns and/or complaints regarding Metal-Era products or services.
Demonstrate the ability to solve problems in a professional, up-front, and transparent manner.
Openly disclose errors or concerns and seek to find a win-win solution for the customer and the company.
Communicate effectively with all personnel in Engineering, Production, Shipping, Sales, Service, Accounting, IT, Scheduling and Shipping departments regarding specific Customer Account needs.
Be knowledgeable about MTL product lines; including specification knowledge, pricing, and general application of our products.
Review and coordinate drawings, purchase orders, and quotes to prepare for accurate order entry.
Master the order entry and order management system, reviewing and entering orders in an accurate and timely manner.
Communicate with interdepartmental personnel on specific orders, late orders, freight issues, order errors or concerns, and/or specific or special customer account needs.
Follow-up on placed orders to assure the highest level of customer satisfaction and retention.
Demonstrate ability to live out our Core Values of Be Curious, Be Adaptable, Be Responsive, Be Accountable, Be Approachable, Be Supportive, and Be Inclusive.
Teamwork & Support Build relationships and resolve conflict in a productive, professional manner to support and foster our Metal-Era culture of Trust and Respect.
Demonstrate a willingness to work with others through open, honest, and supportive communication.
Challenge appropriately and constructively.
Demonstrate a 'continuous improvement' mindset, by seeking and accepting feedback, embracing change, and making adjustments in a positive manner.
Provide support to teammates as requested, including assisting other CSRs and TSRs, problem resolution, or other inter-departmental issues.
Requirements A high-school diploma, and at least 2
years' experience in customer service, customer-interacting, or customer-facing role is required, or an equivalent combination of education and experience.
Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers, and internally at all levels of the organization.
Strong computing skills, including proficiency in Microsoft Outlook, Word, Excel, and Adobe.
Proficiency using office hardware (computers, laptops, printers, and fax machines) preferred.
High attention to detail and a consistent history of accuracy in completed work.
Strong customer first mindset, and well-developed customer service skills.
Demonstrate ability to problem-solve in standardized scenarios involving several concrete variables.
Strong mathematical skills.
Proven ability to effectively resolve interpersonal conflicts and/or problems in a professional manner.
Preferred Qualifications A certificate program or two-year degree in customer service, business management, business administration, finance, or similar field is preferred, but not required.
Physical Demands While performing the duties of this job, the employee is frequently required to sit; talk and hear; and use hands to finger, handle, or touch objects or controls.
While most of the work is completed while seated at a desk and facing a computer, the employee is regularly required to stand and/or walk.
On occasion, the incumbent may be required to stoop, bend, crouch, or reach above the shoulders.
The employee must occasionally lift up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The position is primarily an office-based position with regular visits to the plant floor, with exposure to light-to-moderate manufacturing noise.
The incumbent occasionally performs work-related travel, less than 10% of the time.
The role is primarily scheduled weekdays, and during first-shift hours; however, some projects and initiatives may require the flexibility to occasionally work on weekends or during second-shift hours Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
What is one thing that makes you great at customer service? Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Metal-Era, Inc.
Waukesha, WI Waukesha, WI Full-time Full-time $40,000 - $55,000 a year $40,000 - $55,000 a year Customer Service Representative Metal-Era holds the broadest portfolio of tested roofing and perimeter securement solutions on the market.
We design and manufacture building envelope components that keep our neighbors, friends, and family safe at work and in the community.
We are looking for talented individuals to join our stellar Customer Service team! Our Customer Service Reps (CSR) are a vital part of our MTL Customer Service Team, which provides exceptional customer service, living out our SPEQ promise (Speed, Protection, Expertise and Quality) to our inbound customer, vendor, partner, and contractor clients.
Company culture is important, and we know it! We strive to make work as relaxed, fun, and rewarding as possible - all while providing the best for our customers.
Summary Customer Service Rep's manage all orders to assure an exceptional customer experience.
This critical role oversees the customer ordering process; where our CSR's review and enter orders, communicate with the customer regarding timelines, resolve service issues, and partner with various MTL departments (Engineering, Production, Sales, Service, Accounting, IT, Scheduling and Shipping) in the best interest of strengthening customer relationships with MTL.
They are also assigned to manage specific Customer Accounts with responsibilities including, but not limited to:
completing print approvals, obtaining approvals and purchase orders, processing orders, pricing, product knowledge, and warranties.
Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
Candidates must be able to satisfactorily perform each essential duty listed, with or without reasonable accommodation.
Customer Service Deliver an exceptional level of customer service in every interaction to both our internal and external customers.
Establish and maintain positive business relationships with our customers to ensure the highest level of customer satisfaction and customer retention.
Be responsive and professional in answering incoming Customer telephone calls and/or messages.
Effectively and professionally address and productively resolve customer inquiries, problems, concerns and/or complaints regarding Metal-Era products or services.
Demonstrate the ability to solve problems in a professional, up-front, and transparent manner.
Openly disclose errors or concerns and seek to find a win-win solution for the customer and the company.
Communicate effectively with all personnel in Engineering, Production, Shipping, Sales, Service, Accounting, IT, Scheduling and Shipping departments regarding specific Customer Account needs.
Be knowledgeable about MTL product lines; including specification knowledge, pricing, and general application of our products.
Review and coordinate drawings, purchase orders, and quotes to prepare for accurate order entry.
Master the order entry and order management system, reviewing and entering orders in an accurate and timely manner.
Communicate with interdepartmental personnel on specific orders, late orders, freight issues, order errors or concerns, and/or specific or special customer account needs.
Follow-up on placed orders to assure the highest level of customer satisfaction and retention.
Demonstrate ability to live out our Core Values of Be Curious, Be Adaptable, Be Responsive, Be Accountable, Be Approachable, Be Supportive, and Be Inclusive.
Teamwork & Support Build relationships and resolve conflict in a productive, professional manner to support and foster our Metal-Era culture of Trust and Respect.
Demonstrate a willingness to work with others through open, honest, and supportive communication.
Challenge appropriately and constructively.
Demonstrate a 'continuous improvement' mindset, by seeking and accepting feedback, embracing change, and making adjustments in a positive manner.
Provide support to teammates as requested, including assisting other CSRs and TSRs, problem resolution, or other inter-departmental issues.
Requirements A high-school diploma, and at least 2
years' experience in customer service, customer-interacting, or customer-facing role is required, or an equivalent combination of education and experience.
Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers, and internally at all levels of the organization.
Strong computing skills, including proficiency in Microsoft Outlook, Word, Excel, and Adobe.
Proficiency using office hardware (computers, laptops, printers, and fax machines) preferred.
High attention to detail and a consistent history of accuracy in completed work.
Strong customer first mindset, and well-developed customer service skills.
Demonstrate ability to problem-solve in standardized scenarios involving several concrete variables.
Strong mathematical skills.
Proven ability to effectively resolve interpersonal conflicts and/or problems in a professional manner.
Preferred Qualifications A certificate program or two-year degree in customer service, business management, business administration, finance, or similar field is preferred, but not required.
Physical Demands While performing the duties of this job, the employee is frequently required to sit; talk and hear; and use hands to finger, handle, or touch objects or controls.
While most of the work is completed while seated at a desk and facing a computer, the employee is regularly required to stand and/or walk.
On occasion, the incumbent may be required to stoop, bend, crouch, or reach above the shoulders.
The employee must occasionally lift up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The position is primarily an office-based position with regular visits to the plant floor, with exposure to light-to-moderate manufacturing noise.
The incumbent occasionally performs work-related travel, less than 10% of the time.
The role is primarily scheduled weekdays, and during first-shift hours; however, some projects and initiatives may require the flexibility to occasionally work on weekends or during second-shift hours Job Type:
Full-time Pay:
$40,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
What is one thing that makes you great at customer service? Education:
High school or equivalent (Required)
Experience:
Customer service:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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