Customer Contract Specialist
2.
8 Waukesha, WI Waukesha, WI Full-time Full-time Estimated:
$51.
8K - $65.
6K a year Estimated:
$51.
8K - $65.
6K a year 3 days ago 3 days ago 3 days ago The Customer Contract Specialist serves as a key liaison between for the business group key external and internal stakeholders.
This role serves as the Subject Matter Expert (SME) on business group contracts, customer requirements and is responsible for reviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.
Essential Duties:
Serves as the contract SME for the business group and streamlines, corrects process to support proper execution of contract and customer requirements.
Reviews each customer agreement and highlights areas that will prove challenging for the organization to meet requirements; Develops and implements customer success metrics aligning scorecard to match customer expectations; Attends periodic meetings, providing guidance and documentation on customer obligations; Identifies problem areas in order to kick off improvement initiatives as needed and participates in the improvement efforts.
Implements and maintains a well-organized system for all customer agreements for the business group.
Ensures system allows numerous internal users to easily access including:
sales, account coordinators, credit, finance, order management, distributor support, distribution/return centers, EDI, and IT.
Provides direction to internal users on how to retrieve documents or pertinent information as needed.
Coordinates and leads in the development of SOP's specific to managing contracts and contract data to ensure standardization of necessary controls and business processes.
Implements and maintains a chargeback mitigation process.
Ensures users understand relevant information, leverages technology to implement/create dashboards that are easily executable.
Works directly with sales leadership and legal to update contract details periodically Other duties as assigned by management Minimum
Qualifications:
3 years' experience in order management, contract review, or administrative work Preferred
Qualifications:
Prior SAP or other ERP system experience Prior experience partnering with cross functional leadership to discuss SLA challenges and contract obligations Prior experience supporting retail customers Prior participation in process mapping and continuous improvement activities Knowledge, Skills and Abilities:
Strong attention to detail with capability and confidence to raise concerns Proficient communication skills with employees at all levels of the organization Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Supplemental pay types:
Bonus opportunities Work Location:
Hybrid remote in Waukesha, WI 53188.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Waukesha, WI Waukesha, WI Full-time Full-time Estimated:
$51.
8K - $65.
6K a year Estimated:
$51.
8K - $65.
6K a year 3 days ago 3 days ago 3 days ago The Customer Contract Specialist serves as a key liaison between for the business group key external and internal stakeholders.
This role serves as the Subject Matter Expert (SME) on business group contracts, customer requirements and is responsible for reviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.
Essential Duties:
Serves as the contract SME for the business group and streamlines, corrects process to support proper execution of contract and customer requirements.
Reviews each customer agreement and highlights areas that will prove challenging for the organization to meet requirements; Develops and implements customer success metrics aligning scorecard to match customer expectations; Attends periodic meetings, providing guidance and documentation on customer obligations; Identifies problem areas in order to kick off improvement initiatives as needed and participates in the improvement efforts.
Implements and maintains a well-organized system for all customer agreements for the business group.
Ensures system allows numerous internal users to easily access including:
sales, account coordinators, credit, finance, order management, distributor support, distribution/return centers, EDI, and IT.
Provides direction to internal users on how to retrieve documents or pertinent information as needed.
Coordinates and leads in the development of SOP's specific to managing contracts and contract data to ensure standardization of necessary controls and business processes.
Implements and maintains a chargeback mitigation process.
Ensures users understand relevant information, leverages technology to implement/create dashboards that are easily executable.
Works directly with sales leadership and legal to update contract details periodically Other duties as assigned by management Minimum
Qualifications:
3 years' experience in order management, contract review, or administrative work Preferred
Qualifications:
Prior SAP or other ERP system experience Prior experience partnering with cross functional leadership to discuss SLA challenges and contract obligations Prior experience supporting retail customers Prior participation in process mapping and continuous improvement activities Knowledge, Skills and Abilities:
Strong attention to detail with capability and confidence to raise concerns Proficient communication skills with employees at all levels of the organization Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday No weekends Supplemental pay types:
Bonus opportunities Work Location:
Hybrid remote in Waukesha, WI 53188.
Estimated Salary: $20 to $28 per hour based on qualifications.
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