Technical Service Representative I
2.
8 Waukesha, WI Waukesha, WI Full-time Full-time Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generatorsbut we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future.
We are not simply satisfied with what is working now, instead we challenge ourselves and continue to be a leader in our industry.
Job
Summary:
The Technical Service Representative I is responsible for providing technical assistance and authorizing warranty repairs to our authorized dealer network under general supervision with some guidance from leadership and higher level TSRs.
Assist customers with questions, requests, and issues.
Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
Essential Duties and
Responsibilities:
Answer inbound calls and respond to emails from Dealer Technicians and answers standard questions over the phone Provide accurate, timely, and descriptive notes during calls Uses existing procedures to solve problems Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically Troubleshoot with the dealer technician to resolve basic issues with the product in the field Gather and prepare documentation regarding product failure Other duties as assigned Minimal
Qualifications:
Associates Degree or equivalent experience in relevant technical field Preferred
Qualifications:
Bachelor's Degree Bilingual Spanish Knowledge, Skills and Abilities:
Basic understanding of basic mechanical and electrical (AC/DC) fundamental theory Excellent Customer Service skills Ability to communicate verbally and in writing in a professional manner Knowledge of engine maintenance and troubleshooting of gensets Ability to remain calm in high-stress situations Working knowledge of Microsoft office suit Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience Basic Problem-solving skills.
Great Reasons to work for Generac:
Competitive
Benefits:
Health, Dental, Vision, 401k and many more State-of-the-art facility with an onsite gym, walking trails, caf , free parking and many employee activities Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers Enjoy summer hours (Memorial Day - Labor Day) Pride! When a storm strikes, Generac employees always rise to the occasion.
Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators We believe in having fun.
From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
Product loan and discount programs Enjoy working normal 8:
00-5:
00pm Monday - Friday hours Physical Demand:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend, or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Occasional travel.
Some travel in learning capacity to include storm response We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Experience level:
1 year Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
Hybrid remote Office Ability to commute/relocate:
Waukesha, WI 53189:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have electrical or mechanical troubleshooting experience? Work Location:
Hybrid remote in Waukesha, WI 53189.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Waukesha, WI Waukesha, WI Full-time Full-time Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year Do you want to be part of something bigger? For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generatorsbut we did not stop there! As we continue to grow both in size and in technological advances, we are pushing past the norm and pathing a way for the future.
We are not simply satisfied with what is working now, instead we challenge ourselves and continue to be a leader in our industry.
Job
Summary:
The Technical Service Representative I is responsible for providing technical assistance and authorizing warranty repairs to our authorized dealer network under general supervision with some guidance from leadership and higher level TSRs.
Assist customers with questions, requests, and issues.
Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
Essential Duties and
Responsibilities:
Answer inbound calls and respond to emails from Dealer Technicians and answers standard questions over the phone Provide accurate, timely, and descriptive notes during calls Uses existing procedures to solve problems Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically Troubleshoot with the dealer technician to resolve basic issues with the product in the field Gather and prepare documentation regarding product failure Other duties as assigned Minimal
Qualifications:
Associates Degree or equivalent experience in relevant technical field Preferred
Qualifications:
Bachelor's Degree Bilingual Spanish Knowledge, Skills and Abilities:
Basic understanding of basic mechanical and electrical (AC/DC) fundamental theory Excellent Customer Service skills Ability to communicate verbally and in writing in a professional manner Knowledge of engine maintenance and troubleshooting of gensets Ability to remain calm in high-stress situations Working knowledge of Microsoft office suit Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience Basic Problem-solving skills.
Great Reasons to work for Generac:
Competitive
Benefits:
Health, Dental, Vision, 401k and many more State-of-the-art facility with an onsite gym, walking trails, caf , free parking and many employee activities Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers Enjoy summer hours (Memorial Day - Labor Day) Pride! When a storm strikes, Generac employees always rise to the occasion.
Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators We believe in having fun.
From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
Product loan and discount programs Enjoy working normal 8:
00-5:
00pm Monday - Friday hours Physical Demand:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion the incumbent may be required to stoop, bend, or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Occasional travel.
Some travel in learning capacity to include storm response We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Experience level:
1 year Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
Hybrid remote Office Ability to commute/relocate:
Waukesha, WI 53189:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have electrical or mechanical troubleshooting experience? Work Location:
Hybrid remote in Waukesha, WI 53189.
Estimated Salary: $20 to $28 per hour based on qualifications.
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