Field Service Coordinator
TechniBlend is seeking a Field Service Coordinator to join our Service team here in Waukesha, Wisconsin.
The Field Service Coordinator is responsible for assisting the Aftermarket Group in all aspects of field service including scheduling, staffing assignments, Planning, and follow-ups to ensure customer satisfaction with all on-site and remote work.
In this role, you will:
Quote, process and oversee field service orders Manage spare part/rebuild kit requests and communications to the customer Manage and maintain field service reports created by technicians in Salesforce Maintain excellent records Effectively manage service technicians' scheduling and calendars Manage field service expenses and billed time to create and manage the invoicing and billing process for field service Enter and manage data in Syteline (ERP) Maintain excellent proactive communication with customers Participate in inventory management exercises to maintain accurate levels needed to support product lines for field service Participate in weekly engineering/service staffing meetings to work hand in hand on scheduling Maintains organization and maintenance of field service equipment.
Other Customer Service and On-Site Responsibilities as directed by supervisor What's in it for you? In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
And because we understand the importance of feeling protected, there is no waiting period for benefits -- you're eligible on your first day of employment! Who are we looking for? High School degree required; additional education is strongly preferred Ability to comprehend and compose instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong mathematical skills Excellent customer service skills Ability to solve practical problems in written, oral, diagram, or schedule form.
Pro Mach, Inc.
We have been named to the Inc.
5,000 list of fastest growing private companies in the U.
S.
seven times.
We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company.
You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! ProMach is an Equal Opportunity Employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Please contact us to request accommodation.
Recommended Skills Billing Customer Satisfaction Customer Service Enterprise Resource Planning Field Service Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
The Field Service Coordinator is responsible for assisting the Aftermarket Group in all aspects of field service including scheduling, staffing assignments, Planning, and follow-ups to ensure customer satisfaction with all on-site and remote work.
In this role, you will:
Quote, process and oversee field service orders Manage spare part/rebuild kit requests and communications to the customer Manage and maintain field service reports created by technicians in Salesforce Maintain excellent records Effectively manage service technicians' scheduling and calendars Manage field service expenses and billed time to create and manage the invoicing and billing process for field service Enter and manage data in Syteline (ERP) Maintain excellent proactive communication with customers Participate in inventory management exercises to maintain accurate levels needed to support product lines for field service Participate in weekly engineering/service staffing meetings to work hand in hand on scheduling Maintains organization and maintenance of field service equipment.
Other Customer Service and On-Site Responsibilities as directed by supervisor What's in it for you? In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
And because we understand the importance of feeling protected, there is no waiting period for benefits -- you're eligible on your first day of employment! Who are we looking for? High School degree required; additional education is strongly preferred Ability to comprehend and compose instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong mathematical skills Excellent customer service skills Ability to solve practical problems in written, oral, diagram, or schedule form.
Pro Mach, Inc.
We have been named to the Inc.
5,000 list of fastest growing private companies in the U.
S.
seven times.
We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company.
You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! ProMach is an Equal Opportunity Employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Please contact us to request accommodation.
Recommended Skills Billing Customer Satisfaction Customer Service Enterprise Resource Planning Field Service Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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