Tech Support Analyst
Waukesha, WI Waukesha, WI Full-time Full-time $70,720 - $95,680 a year $70,720 - $95,680 a year 4 days ago 4 days ago 4 days ago Introduction Join our team of IT professionals as a Tech Support Analyst (IS Tech Services Specialist) supporting a robust Microsoft based network running Windows workstations, tablets, laptops, and IOS mobile devices as well as supporting an Office 365 environment for over 3,000 users! We are hiring for a full-time permanent position, which is located within the Bureau of Information Technology Services, Division of Business Management, Department of Transportation, headquartered in downtown Waukesha, WI at 141 NW Barstow St.
Why work with DOT IT? Check out this link for all the benefits of joining our team, or read more below:
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Substantial leave time including at least 3.
5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
For more information on WisDOT you can visit our website by clicking here.
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service.
We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.
Click here to learn more about how we apply these values in our work.
Position Summary This Advanced Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities.
Various duties include:
receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, and interviewing customers as part of pre-deployment asset discovery.
Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition.
The employee is responsible for assisting project managers in providing on-site support and facilitation for customers office technology upgrades, facility build-out and relocation projects, and leading/coordinating projects for the IT operations section.
The incumbent will also assist in researching technology trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions.
The position will support applications and services such as Cayosoft, Commvault, Microsoft SCCM, BOX, DOCUSIGN, VOIP, and will utilize ITSM software to manage incidents, service requests, assets, and changes.
Salary Information This position is in schedule-range (07-33) with an annual salary of $70,720 - $95,680 (or $34.
00 - $46.
00 hourly), plus excellent benefits.
A twelve month probationary period is required.
Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Job Details This position may require occasional travel to various customer locations throughout the state.
WisDOT does not sponsor work visas.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit.
This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.
For permanent positions that allow remote work flexibility, Wisconsin residency is not required.
However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.
Qualifications Qualified applicants must detail having experience performing all the following in order to be considered:
Consulting with business partners/stakeholders for technical support, procurement, and/or improving systems processes Coordinating/leading a team Supporting Windows operating systems, desktops, laptops, printers, scanners, and/or iPhones/iPads in a remote work environment Working with ITSM Tools such as Cherwell for incident management/inventory How To Apply Apply online! To apply, click Apply for Job to start the application process.
Then, you will access your existing account or to create a new account if you don't have an account.
Once you are logged in, click Apply for Job.
Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.
For instructions on how to develop and what should be included in these materials, click here.
For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here.
The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages.
Any resumes submitted with more than 10 pages will not be considered after page 10.
If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Questions can be directed to Vicki Drover at vickil.
drover@dot.
wi.
gov or 608-261-6302.
Deadline to Apply All application materials must be received by 11:
59 p.
m.
CST on July 26th, 2023.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Why work with DOT IT? Check out this link for all the benefits of joining our team, or read more below:
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
Substantial leave time including at least 3.
5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment) A casual office atmosphere, flexible work schedules, and telework options depending on the position's requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
For more information on WisDOT you can visit our website by clicking here.
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service.
We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.
Click here to learn more about how we apply these values in our work.
Position Summary This Advanced Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities.
Various duties include:
receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, and interviewing customers as part of pre-deployment asset discovery.
Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition.
The employee is responsible for assisting project managers in providing on-site support and facilitation for customers office technology upgrades, facility build-out and relocation projects, and leading/coordinating projects for the IT operations section.
The incumbent will also assist in researching technology trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions.
The position will support applications and services such as Cayosoft, Commvault, Microsoft SCCM, BOX, DOCUSIGN, VOIP, and will utilize ITSM software to manage incidents, service requests, assets, and changes.
Salary Information This position is in schedule-range (07-33) with an annual salary of $70,720 - $95,680 (or $34.
00 - $46.
00 hourly), plus excellent benefits.
A twelve month probationary period is required.
Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Job Details This position may require occasional travel to various customer locations throughout the state.
WisDOT does not sponsor work visas.
Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit.
This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.
For permanent positions that allow remote work flexibility, Wisconsin residency is not required.
However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.
Qualifications Qualified applicants must detail having experience performing all the following in order to be considered:
Consulting with business partners/stakeholders for technical support, procurement, and/or improving systems processes Coordinating/leading a team Supporting Windows operating systems, desktops, laptops, printers, scanners, and/or iPhones/iPads in a remote work environment Working with ITSM Tools such as Cherwell for incident management/inventory How To Apply Apply online! To apply, click Apply for Job to start the application process.
Then, you will access your existing account or to create a new account if you don't have an account.
Once you are logged in, click Apply for Job.
Follow the steps outlined in the application process and submit your application.
Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.
For instructions on how to develop and what should be included in these materials, click here.
For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here.
The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages.
Any resumes submitted with more than 10 pages will not be considered after page 10.
If this job posting requires a letter of qualifications, the same limit applies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Questions can be directed to Vicki Drover at vickil.
drover@dot.
wi.
gov or 608-261-6302.
Deadline to Apply All application materials must be received by 11:
59 p.
m.
CST on July 26th, 2023.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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